Terms of Service

1. Acceptance of Terms

By accessing or using the Nuro application and services, you agree to be bound by these Terms of Service. If you do not agree, do not use the service.

2. Description of Service

Nuro is a ridesharing platform that connects riders with human drivers. Nuro provides the technology platform; drivers are independent service providers, not employees of Nuro. All rides are provided by verified human drivers — no autonomous vehicles are used.

3. Eligibility

You must be at least 18 years old to use Nuro. By creating an account, you represent that you are at least 18 and that the information you provide is accurate and complete.

4. Accounts

You are responsible for maintaining the security of your account credentials. You agree to notify us immediately of any unauthorized use of your account. Nuro is not liable for losses caused by unauthorized use of your account.

5. Pricing and Payments

Drivers set their own pricing rates, including base rates, per-kilometer and per-minute charges, and optional multipliers for weather and time of day. Nuro charges a platform fee (displayed before you confirm a ride). All pricing is shown transparently before you book.

Payments are processed through Stripe. By using the service, you agree to Stripe's terms of service. You are responsible for all charges incurred on your account.

6. Subscriptions

Nuro offers optional subscription plans with benefits such as reduced platform fees, priority matching, and free rides. Subscriptions are billed monthly and auto-renew unless cancelled. You may cancel at any time; benefits continue until the end of your current billing period. No refunds are provided for partial billing periods.

7. Driver Requirements

Drivers must provide accurate vehicle and identity information and complete the verification process. Drivers must maintain valid insurance and a valid driver's license. Nuro reserves the right to reject or revoke driver verification at any time.

8. User Conduct

You agree not to:

• Use the service for any unlawful purpose
• Harass, threaten, or discriminate against other users
• Impersonate any person or entity
• Interfere with or disrupt the service
• Create multiple accounts to circumvent restrictions
• Use automated means to access the service without permission

9. Disclaimers

Nuro provides the platform "as is" and "as available." We do not guarantee continuous, uninterrupted access. Nuro is not responsible for the actions of drivers or riders, the condition of vehicles, or the outcome of rides. Use the service at your own risk.

10. Limitation of Liability

To the maximum extent permitted by law, Nuro shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the service.

11. Cancellations and Refunds

Riders may cancel a ride before the driver starts the trip. Cancellation policies and any applicable fees are displayed at the time of booking. Refunds for completed rides are handled on a case-by-case basis.

12. Modifications

Nuro may modify these terms at any time. We will provide notice of material changes. Continued use after changes constitutes acceptance of the updated terms.

13. Termination

We may suspend or terminate your account at any time for violation of these terms or for any reason at our discretion. You may delete your account at any time by contacting us.

14. Contact

For questions about these terms, contact us at legal@nuro.app.