Privacy Policy

1. Information We Collect

Account information: When you create an account we collect your name, email address, phone number, and password (stored as a salted hash).

Location data: We collect your device location when you use the app to find nearby drivers, set a pickup point, or share your driver location. Location is collected only while the app is in active use and is not tracked in the background.

Ride data: Pickup and dropoff addresses, ride status, fare breakdown, and timestamps are stored to provide ride history and process payments.

Payment information: Payment processing is handled by Stripe. We store your Stripe customer ID but never store full card numbers on our servers.

Device information: We may collect push notification tokens to send ride-related notifications.

2. How We Use Your Information

• Provide, operate, and improve the Nuro ridesharing service
• Match riders with nearby drivers
• Process payments and manage subscriptions
• Send ride status updates and account notifications
• Verify driver identity and vehicle information
• Respond to support requests
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We share data only in these circumstances:

• Between riders and drivers: Your name and approximate location are shared with your matched driver or rider during an active ride.
• Payment processors: Stripe processes payments on our behalf.
• Legal requirements: We may disclose information if required by law, regulation, or legal process.

4. Data Retention

We retain your account data as long as your account is active. Ride history is kept for record-keeping and dispute resolution. You can request deletion of your account and associated data by contacting us.

5. Data Security

We use industry-standard measures to protect your data, including encrypted connections (TLS), hashed passwords, rate limiting, and access controls. No system is perfectly secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate information
• Request deletion of your data
• Object to or restrict processing of your data
• Export your data in a portable format

To exercise these rights, contact us at privacy@nuro.app.

7. Children's Privacy

Nuro is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes by email or in-app notification. Continued use of Nuro after changes constitutes acceptance.

9. Contact

For questions about this privacy policy, contact us at privacy@nuro.app.